Support and Onboarding

At Vepple, we understand that a great customer experience is the cornerstone of your satisfaction and success. That’s why we offer comprehensive support tailored to meet your needs, ensuring that you can get the most out of our platform.

Technical Support

Our dedicated support team is available from 9 AM to 5 PM, Monday through Friday, UK time, to assist you with any technical queries. Whether you’re facing a login issue or need help navigating through the platform, we’re just an email away.

For those who need a bit more, priority support is also available to ensure you’re never stuck for long.

Getting the most from Vepple

To ensure you are leveraging Vepple to its fullest potential, we offer regular strategy review meetings with your dedicated Customer Success Manager. These sessions are designed to align with your objectives, providing you with personalised tips, strategic insights, and data-driven guidance.

With experience from partnering with over 25 universities, we bring a wealth of knowledge about what works best, tailored to address the unique challenges faced by each institution. This not only helps in overcoming obstacles but also in maximising your return on investment.

Onboarding with KickStart

Embarking on your Vepple journey is seamless and efficient with our KickStart onboarding programme. This personalised initiative involves two Vepple representatives, including a developer, visiting your university in person for two days. Our team works closely with you to capture or define your vision for what you want from the Vepple experience. From setting clear objectives to bulk importing content and building custom page templates, we manage every detail. KickStart is designed to expedite the process, ensuring you can go live with your tailored virtual experience swiftly and smoothly.

How our partners find working with us

Explore More with Vepple

Ready to dive deeper and see how Vepple can transform your digital presence? Contact us today to schedule a discussion with one of our Customer Success Managers and start your journey towards enhanced digital engagement and impressive ROI.