Support and Onboarding

The team at Vepple is committed to delivering exceptional experiences – that’s not just for students, that’s for you, too.

We understand just how important a great customer experience is and it’s why we pride ourselves on being not just ‘another supplier’; we are your partners.

From the moment you book a Discovery Call, to launching your platform (and beyond!) we are here to offer comprehensive support, guidance and advice ensuring that you can get the most out of Vepple.

Technical Support

The Vepple Content Management System (CMS) is designed to be simple, straightforward, and enjoyable to use for admin users of all levels. However, if you ever do get stuck then our dedicated support team is available on weekdays from 9am to 5pm to assist you with any technical queries. Whether you’re facing a login issue or need help implementing a new feature, we’re just an email away.

For those who need a bit more hands-on help, priority support is also available to ensure you’re never stuck for long.

Getting the most from Vepple

You will have access to a real-time performance dashboard to track how the platform is delivering against your key metrics, but to ensure you are leveraging Vepple to its fullest potential, your dedicated Customer Success Manager is on hand to support you too. Your Customer Success Manager will be delighted to meet with you regularly, review the performance of your platform together and share advice, guidance and best practice to help you achieve your strategic goals.

With experience from partnering with over 25 universities, our expert HE team at Vepple bring a wealth of knowledge about what works best on the platform, informed by focus group testing, user behaviour and data-driven insight.

Onboarding with KickStart

Love the idea of Vepple but worried about the internal resource needed to take it on? Let us do a lot of the heavy lifting for you. By choosing to add KickStart, you’ll benefit from the skills and expertise of the Vepple team to get you started on your Vepple journey in the most efficient way possible.

We will act as an extension of your team, literally, by sending two Vepple experts to your campus to roll up their sleeves and get stuck in. We will work closely with you to capture or define your vision for what you want to achieve from the Vepple experience. From setting clear objectives to bulk importing content and building custom page templates, we manage every detail. KickStart is designed to expedite the process, ensuring you can go live with your tailored virtual experience swiftly and smoothly.

How our partners find working with us

"We wanted to find a way to bring our first class facilities to students in a way that truly brings them to life. Our website communicates the detailed information about our courses but we wanted to take them on an immersive experience of walking around our Bloomsbury campus, exploring our buildings, labs, teaching and social spaces. With a small team available to work on the project, Revolution Viewing has proven to be an excellent partner. From the outset, their team understood our unique needs and constraints. They worked closely with us to develop a tailored virtual experience for our students using their Vepple platform to showcase our campus and facilities and to engage our audience in a new way. Revolution Viewing continues to support us with ongoing support and guidance every step of the way."

Julia Weston

Head of Marketing, Faculty of Life Sciences, UCL

Explore More with Vepple

Ready to dive deeper and see how Vepple can transform your digital presence? Contact us today to schedule a discussion with one of our Customer Success Managers and start your journey towards enhanced digital engagement and impressive ROI.